Frequently Asked Questions
Everything you need to know about our premium kitchen tools and services.
How should I care for my high-carbon steel knives?
High-carbon steel requires extra care compared to stainless steel. Always hand-wash and dry your knife immediately after use to prevent rust. We recommend applying a food-safe mineral oil to the blade if it will be stored for an extended period.
Do you offer professional sharpening services?
Yes, we provide expert hand-sharpening services using traditional Japanese whetstones. You can visit any of our physical locations or use our mail-in sharpening service to restore your blade to its original factory edge.
What is your return policy for kitchenware?
We offer a 30-day return policy on most unused items in their original packaging. Please note that for safety and hygiene reasons, used cutlery cannot be returned unless there is a verifiable manufacturing defect.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-7 business days. Orders are processed within 24-48 hours, and you will receive a tracking number via email as soon as your package leaves our warehouse.
Are your knives covered by a warranty?
All knives sold at Knifewear are covered by a limited lifetime warranty against manufacturing defects. This does not cover normal wear and tear, chips from improper use, or damage caused by putting knives in the dishwasher.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our financing partners at checkout.